Privacy Policy
Last updated: August 2024
Zenovita Lifesciences Private Limited respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and share information when you visit our website, place an order, contact us or interact with our services.
Information we collect
We may collect:
- Name and Email address
- Mobile number and Billing/delivery address
- Order history and Product preferences
- Assessment responses
- Customer-support communications
- Device, browser and IP information
- Website usage and cookie information
Payment details are generally processed by authorised payment-service providers. Zenovita may not directly store complete card or banking details.
How we use your information
We may use personal information to:
- Process and deliver orders
- Confirm payments and transactions
- Communicate order updates and respond to complaints
- Provide assessment recommendations
- Improve our products and website
- Detect fraud or misuse
- Meet legal and regulatory requirements
- Send marketing communications with your permission
Wellness assessment information
Responses provided through the Zenovita Assessment are used to generate general wellness guidance and product recommendations.
The assessment is not a medical diagnosis and should not be used as a replacement for professional healthcare advice.
Avoid submitting sensitive medical information unless specifically requested and necessary.
Marketing communications
We may send newsletters, product updates and promotional messages when you have opted in.
You may unsubscribe at any time by:
- Using the unsubscribe link in an email
- Replying with the applicable opt-out instruction
- Contacting our support team